Returns & Exchanges
At Parfums de Marly, we want you to be completely satisfied with your olfactory experience. If you are not entirely pleased with your purchase, you may return unopened and unused products in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our Customer Care team or visit our online portal with your order number and email address to begin the return authorization process.
Prepare the Package
Securely pack the items in their original box, ensuring all protective seals are intact; please note that opened fragrances cannot be accepted due to hygiene standards.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Processing and Refund
Once our boutique receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing